Last updated: October 6, 2025

This Privacy Policy describes how RentGo Muscat (“we”, “us”, “our”) collects, uses and protects your personal data when you visit or use our website rentgomuscat.com (the “Website”) and our car rental services in Muscat, Oman, including offers under the concept “Car Hire Muscat No Deposit“.

1. Who We Are

RentGo Muscat is a car rental intermediary and service provider based in Muscat, Oman. We work with selected local car rental partners and focus on flexible, traveller-friendly rental options. We are committed to protecting your privacy and being transparent about how we handle your personal information.

2. Data We Collect

We may collect the following categories of personal data when you use our Website or services:

Contact details: your name, email address, phone number and (optionally) home address when you make a booking or contact us.
Booking details: rental dates, vehicle category, pickup and drop-off location, flight information (if applicable), hotel/apartment address for delivery, and any preferences or remarks you submit.
Identification data: driver’s licence and passport/ID details collected at pickup by our local rental partners, as required by local law and insurance. In general, we do not store copies of these documents ourselves unless strictly necessary (for example, for dispute resolution or legal compliance).
Website usage data: IP address, browser type, device information, operating system, pages visited, referrer URL and cookie data, used for security, analytics and basic Website functionality.
Communication data: messages and information you send via email, contact forms or messaging apps (such as questions about bookings, changes, feedback or complaints).

3. How We Use Your Data

We use your personal data for the following purposes:

To process, confirm and manage your car rental booking.
To communicate with you about your reservation, pickup, delivery, changes or support requests.
To share necessary booking details with our local rental partners so they can provide the vehicle and complete the rental contract.
To comply with applicable laws, regulations, tax rules and insurance requirements.
To maintain and improve our Website, services and user experience through basic analytics and performance monitoring.
To prevent misuse of our Website, detect fraud and ensure the security of our systems and services.
To respond to your enquiries, feedback or complaints.

4. Legal Bases for Processing (where applicable)

Depending on your location and applicable data protection law, we may rely on one or more of the following legal bases to process your data:

Contract: to take steps at your request before entering into a rental agreement and to perform our obligations related to your booking.
Legitimate interests: to operate, protect and improve our Website and services and to prevent abuse, provided that these interests are not overridden by your rights and freedoms.
Legal obligations: to comply with applicable laws and lawful requests from public authorities.
Consent: for certain activities such as marketing communications, where required by law. You may withdraw your consent at any time.

5. Data Sharing

We do not sell your personal data. We may share your information only with:

Local car rental partners: companies in Oman that provide the vehicle and rental service you booked. They receive only the data necessary to prepare your car and complete the rental contract.
Insurance and assistance providers: where necessary for insurance coverage, claims handling or roadside assistance.
IT, hosting and technical service providers: who help us operate, secure and maintain our Website and systems, under confidentiality and data protection obligations.
Professional advisers: such as lawyers, accountants or auditors, where reasonably required for legal, compliance or accounting purposes.
Public authorities and regulators: if we are legally required to provide information or if it is necessary to protect our rights, users, partners or the public.

6. Cookies and Analytics

Our Website uses cookies and similar technologies to:

enable core functions and security features,
remember basic preferences (for example, language settings, where applicable),
analyse traffic and usage patterns in an aggregated or pseudonymised form.

By using our Website, you consent to our use of cookies as described in this Policy. You can manage or disable cookies in your browser settings, but some parts of the Website may not function properly if certain cookies are blocked.

7. Data Storage and Security

We store your personal data only for as long as reasonably necessary for the purposes described above, including:

managing bookings and providing customer support,
complying with legal, tax or regulatory obligations,
resolving disputes and enforcing agreements within applicable limitation periods.

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse or alteration (for example, secure servers, access control, and encryption where appropriate). However, no internet-based system can be guaranteed 100% secure, so you share information at your own risk.

8. International Data Transfers

Because RentGo Muscat works with partners and service providers located in different countries, your data may be transferred to and processed in jurisdictions other than your own. Where required by law, we take steps to ensure that such transfers are conducted in line with applicable data protection requirements, for example by using contractual safeguards or transferring data only to countries considered to provide an adequate level of protection.

9. Your Rights

Depending on your country or region and the applicable data protection rules (for example, if you are located in the EU/EEA, UK or other jurisdictions with specific privacy laws), you may have the right to:

request access to the personal data we hold about you,
request correction of inaccurate or incomplete data,
request deletion of your data, where there is no legal reason for us to continue processing it,
request restriction of processing in certain circumstances,
object to processing based on our legitimate interests, where applicable,
request data portability for certain information you have provided to us, where technically feasible,
withdraw consent at any time, where processing is based on consent (for example, marketing emails).

To exercise any of these rights, please contact us using the details in section 13. We may need to verify your identity before acting on your request. You may also have the right to lodge a complaint with a data protection authority if you believe your rights have been violated, depending on the laws in your jurisdiction.

10. Third-Party Websites

Our Website may contain links to external websites, booking tools or resources operated by third parties. We are not responsible for the privacy practices, content or security of those websites. We recommend reviewing the privacy policies of any third-party sites you visit before providing personal data.

11. Children

Our services are intended for adults and not for children under the age required by local law to provide valid consent. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us so that we can delete such data where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. Updated versions will be posted on this page with a revised “Last updated” date at the top. We encourage you to review this Policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us:

Email: [email protected]